PRAISE FOR VERSATILITY

“The power of this book is in the competitive edge it offers you and your company by revealing how to access the fullest contribution from of every member of the organization, whether employees, peers, and superiors. When approached correctly, each can be of tremendous value to the organization. Francie’s combination of gentle humor, examples, and practical skills will equip you transform even your most challenging workplace relationships.” — Wayne Hurlbert, President, Blog Business World

“A pithy set of practical strategies for neutralizing behaviors that erode workplace productivity”. — Janice J. Teal, Ph.D. Former Chief Scientific Officer, Avon Products, Inc.

"Versatility is a must-read for anyone seeking insights into what it takes to inspire others. It is also a down-to-earth guide for those looking to solve everyday issues in the workplace. Francie Dalton knows her stuff. —John Baldoni, leadership educator/coach and author of Lead By Example and Lead Your Boss.

"Francie’s unique, and often amusing, descriptions of the types of leaders will have you immediately recognizing yourself and others in your organization. Luckily, she doesn't just teach you to recognize leadership styles; she also shows you how to use your style of leadership most effectively and how to make it work with other styles in your group. This is a must-read for all who want to improve their leadership effectiveness and enhance their interpersonal skills." —Terry Canale, M.D. Professor and Chairman, Univ. of Tennessee- Campbell Clinic Department of Orthopaedic Surgery

“After word spread from the managers in the first and second sessions Francie delivered for us, we had more managers than we could realistically accommodate lining up to come to the 3rd and 4th sessions.” —Pete Bowen, Senior Manager, American Society of Civil Engineers

"Grounded in real life examples and rich with her undeniably frank and direct style, Francie has given us an indispensable field manual for neutralizing even the most challenging workplace behaviors. It cuts through all the scientific double speak, and gives practical advice for dealing with the people and situationswe all encounter everyday." —Red Cavaney, Senior Vice President, ConnocoPhillips

"Interpersonal skills are essential to success in the non-profit sector both with your staff and members. Individuals who apply the learning in this book will experience greater personal success; organizations that integrate the principles Francie advocates will find it easier to attract and retain both talent and members." —JOHN GRAY, CEO, HDMA

"Francie Dalton has a talent for connecting with her audience immediately. They know she understands their perspective of the situation, whether it involves conflict management, supervision, negotiations, etc. That earned trust opens up opportunities for listening, reflecting, understanding, and most important, practicing these essential skill sets. Her engaging style and highly relevant, innovative workshops on interpersonal skills has been a valuable professional development tool for OSA's staff. " —LIZ ROGAN, CEO, OSA

"Francie Dalton knows how to make organizational retreats deliver transformative results, not just short lived good feelings. Francie's work makes an exceptional, perhaps unique, contribution to cutting through the complexities of problem relationships that exist in most-if not all-membership organizations to increase cohesiveness and morale, boost productivity and increase value." —ERNIE ROSENBERG, President and CEO, Soap and Detergent Association

"Reading this book is a profound, in-your-face experience. It'll make you re-think the way you interact with others." —LORNA ROLLINGSON, HR Director, AF&PA

"Condenses lessons that are tantamount to multiple careers in the non-profit sector. Will become a wellworn reference in your library." —KAREN HACKETT, CEO, AAOS

"Penetrating, masterful treatment of behavior that no one else is willing to be so up-front about." —JOHN HEBERLEIN, CFO, The Endocrine Society

"Highly relevant to our business needs. I am in awe of her insights regarding our industry. Her workshops on this topic are just packed with tools people can use immediately. More importantly, she delivers in a way that's fun, which makes people retain and build on what she teaches. Be prepared: you're going to want to buy a copy of this book for everyone you care about. " —THOMAS BOGNANNO, CEO, CHC

"You're in for a real treat! Francie's book is as substantive, educational and entertaining as her workshops and speeches!" —JOE IGNACIO, Director of Human Resources, APS

"Francie's message resonates. All who call ourselves leaders must gain and maintain this critical element of success - interpersonal versatility." —MICHAEL HOAGLAND, VP, HR AIA